Refund & Cancellation Policy
Last updated: November 15, 2025
Introduction
This Refund & Cancellation Policy (“Policy”) outlines the terms under which refunds may be requested for programs purchased on www.unischooly.com, operated by Unischooly (“we”, “our”, “us”).
This Policy forms an integral part of Unischooly’s Terms & Conditions and Privacy Policy. By enrolling in any paid program, you acknowledge and agree to this Policy.
Definitions
- Program: Any paid learning track offered by Unischooly.
- Unused Class: A class that has not been attended or delivered.
- Payment Date: Date of successful transaction.
- Refund Window: Eligible duration from the payment date.
Refund Eligibility
- Refunds apply only to paid programs.
- Refund eligibility is calculated from the payment date.
- Only unused classes are eligible for refund.
- Refunds are subject to track-specific timelines.
- A mandatory exit interview must be completed.
Refund Policy by Learning Track
| Learning Track | Class Ratio | Refund Window | Refund Eligibility | Refund Basis | Conditions |
|---|---|---|---|---|---|
| Personalized Track | 1:1 Live Classes | Anytime | Unused classes only | Pro-rata refund | No refund for attended classes |
| Focused Track | 1:2 or 1:3 | Within 60 days | Unused classes | Pro-rata refund | Exit interview mandatory |
| Team Track | 1:4 or 1:5 | Within 30 days | Unused classes | Pro-rata refund | Exit interview mandatory |
Mandatory Exit Interview
As part of the refund process, Unischooly requires users to complete a mandatory exit interview or discussion with our academic or support team.
This interaction helps us understand concerns, explore resolution options, and confirm refund eligibility. Failure to complete this step may result in rejection of the refund request.
Refund Request Process
- Email a refund request to support@unischooly.com.
- Include learner name, registered email, program, and reason.
- Complete the mandatory exit interview.
- Refund decision communicated via email.
Refund Calculation
- Refunds are calculated on a pro-rata basis.
- Cost of attended classes is non-refundable.
- Taxes, gateway fees, or discounts may be adjusted.
- Refund amount cannot exceed the amount paid.
Refund Timeline
Approved refunds are processed within 7–14 business days. Delays caused by banks or payment providers are beyond Unischooly’s control.
Non-Refundable Cases
- Completed or attended classes
- Trial classes or free programs
- Requests outside refund window
- Change of mind or scheduling issues
Policy Disclaimer
Unischooly reserves the right to amend this Policy at any time. Refund decisions are final and subject to verification and compliance with this Policy.
Contact Information
For refund-related questions, contact: support@unischooly.com
